FAQ

We are StickerShopee.com, a service provided by StickerShopee.com from, Coimbatore, TamilNadu, India – 641 012. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the Site. If you have any comments or suggestions, we would be pleased to receive them at our Coimbatore address or by emailing us at care@StickerShopee.com Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

About the Product

What are wall decals made up of?
Wall decals are made from an ultrathin, selfadhesive matte vinyl film which blends very well with the walls and other smooth surfaces.
Can I use the decals on any flat surfaces?
Yes, you can use our decals on any flat surface if its smooth. E.g. Smoot or texture walls, glass doors, smooth wooden surface etc. However wall decals won’t be applicable on concrete walls or rough surfaces.
Can I use wall decals in my bathroom?
Yes you can, but using it right on the side of the walls of shower is not recommended.
What is the durability of the product?
Wall decals are perfect for temporary applications but will last for years with proper care. Indoors, wall decals will easily last for up to 4 years. They should be applied away from direct heat and sunlight as heat can release the adhesive and cause the decals to peel off.
How do I remove or change the decals?
Just peel and remove from your wall and don’t forget to buy a new design from us to replace it LOL!
Where can I give my feedback about the product?
Drop in your mail at feedbacks@stickershopee.com to give your valuable suggestions and feedbacks. Also visit facebook.com/wallstickersindia Upload the photo of your wall and your valuable comments and get 10% discount on your next purchase.

About the shipping and return

When will I receive my order?
You will receive your order within 24 working days following the date of your purchase order. For more details see Shipping Page.
What are the options for payment mode?
You can pay via Credit or Debit card or via Cash on Delivery. StickerShopee.com provides Cash On Delivery service across INDIA @ a least charge of Rs. 100/ or 10% of the cost whichever is higher. These charges are levied by our courier companies since they have high risk in providing COD options. To avoid these charges we prefer you to go with Internet Banking, Credit Card Payment or Debit Card payment
What if am not at home? Where will the product be delivered?
Our shipping company will contact you before they reach your home by contacting on the number provided by you in the details. In case of delay in receiving a decal you may contact us to make a reference of a representative receiver or whom to deliver.
Do you ship internationally?
No, we do not ship internationally.
How to check status of my purchase order?
To track your order please log into your account. You can use our trackable services to check the status of your order. An email will be sent to you containing the docket number and details of your purchase which will be easily trackable.
How will I get notified about the purchases made?
We will send you an email immediately with the details about the purchase you’ve made on StickerShopee.com.
How can I return or cancel an order?
You need to login to your account and cancel your order (before the delivery of the product) by filling in the details asked for. Standard Processing orders may be canceled within 72 hours. But cancel request should be made before the item is shipped
Is there any option to cancel only one of my purchase orders?
Yes, you can by logging into your account and and selecting the decals you want to cancel. Do not log until the process is complete.
Is there any minimum order to be placed for home delivery?
No, its free of cost even for a single wall decal.
I am not satisfied with the product, how do I return it?
StickerShopee.com provides you a 100% Money Back Guarantee if you are not satisfied with our products within 15 days. If you buy any wall stickers from our website and you are not satisfied with the quality reship to us and we will return your money within 15 days from the date of receiving the product back. Please note that reshipping should be taken care from your side. Make sure you are not used the product and not damaged it. If we found that the wall stickers are used or peeled off the refund will not be provided. Please ship as you received it safely. It’s your responsibility to make sure that we receive the item without any damage. Also note this guarantee is only applicable for all AY & JM series designs and not for other series or other customer made designs.

About the privacy and security

Is the payment made online safe and secured?
Absolutely, you are in safe hands. We do not rent or sell details of your account. StickerShopee.com is committed to safeguarding the privacy of our customers’ personal data.
Am afraid to share my personal information online, is it safe to use?
Relax, when you make an order we collect your name, address, email address and telephone number exclusively to communicate with you about your order.

Payments to be made

Do you have shipping charges?
No, we don’t have shipping charges. It’s absolutely free of cost.
Is there any hidden cost or taxes?
There are NO hidden taxes or cost except for the extra payments to be made if you choose COD (Cash On Delivery) mode of payment which is chargeable at Rs. 100 or 10% whichever is higher.
Can I make a payment in cash?
Of course you can pay cash after the delivery of the product at your doorstep .
Can I bargain if I place an order in bulk?
Yes you can contact us for discount of a purchase of 10 or more

My account

Do I need to have an account to order a product?
Not necessary. You can order as a guest, but we advice you to provide us correct contact information.
Where can I get support from in case of damages or defected piece?
To get the contact details you must check out our Contact Us page. Call us at +91+91 84 38 38 3888 or write in to us care@StickerShopee.com
I have a query, how can I resolve it?
You can write to us or give us a call. Our representative will get in touch with you within 24 hrs.
I am unable to login, what should I do?
Let us know about the problem you are facing while logging in. Our technical support team will get in touch with you.
I didn’t get the design of decals I ordered for, how can I fix it?
You may return it to us or exchange it with the originally ordered product. For more details contact us through email or call us